Tidewall — Support

Brick-built coastal defense. Hold back the rising tide.

Contact us

Questions, bug reports, or help with a purchase? Email support@sandiadevgroup.com and we’ll get back to you. Including your device model and iOS version helps us help you faster.

Frequently asked questions

I bought something and it didn’t appear

Open the Pearl Store and tap Restore Purchases (top right). This re-grants any non-consumable unlock. If a Tide Pearls pack didn’t credit, force-quit and reopen the Game; if it still doesn’t appear, email us with your Apple receipt and we’ll sort it out.

How does the leaderboard work?

Every game feeds your Career Score. When you post a score, the Game sends a randomly generated ID, the display name (“handle”) you choose, and your score and badges to our leaderboard. No real name, email, or advertising identifier is collected. See our Privacy Policy for details.

Can I change my handle or remove my leaderboard entry?

Change your handle any time in the Records screen. To remove your leaderboard entry entirely, email us with your handle and we’ll delete it.

What languages does Tidewall support?

English, Spanish, Brazilian Portuguese, German, and French. The Game follows your device language automatically, and you can override it in Settings.

Does Tidewall have ads or tracking?

No. There are no ads, no analytics, and no tracking in the Game.

How do I reset my progress?

Settings → Reset Progress. This erases your local save on the device and cannot be undone.

Privacy Policy